How we work
Employees, not a crowd
Every item we deliver is labelled by a person we recruited, trained, pay every month and know by name. That is slower to build than a crowd platform, and it is the reason our clients come back.
Five commitments
Employment
Every labeller is an employee of Rungwell Kenya Limited or Rungwell Philippines, Inc., with a contract, health cover, paid leave and statutory contributions. We do not use crowd platforms or subcontractors.
Training
Three weeks of paid cohort training before the first task, project training before every project, and a published path to senior labeller, reviewer, trainer and team lead.
Quality
Gold sets, weekly calibration and reviewer sampling on every project, with acceptance reported to the client each month. See Quality.
Wellbeing
Content tiers, wellbeing time in the shift, counsellors on site and the right to step away from any project. See Wellbeing.
Security
ISO/IEC 27001 certification, restricted rooms for confidential work and managed devices for Rungwell at Home. See Security.
Rungwell at Home
940 of our labellers work from home, on Rungwell laptops with data we pay for, on the same contracts and shifts as their colleagues on site. Rungwell at Home reaches people our centres cannot: parents of young children, people with disabilities, people in towns too far from Kilimani or Cubao to commute. Focus Assurance is how we give clients the confidence to allow it.
Page last reviewed 12 October 2026