Rungwell Tasks

Help centre

Guides for labellers. If something here does not answer your question, ask your team lead, or email the Tasks support team.

Getting started

Your first shift with Rungwell TasksWhat you will see when you open the app for the first time, and what to do before your first task.
Signing inWorker IDs, passwords, the authenticator code, and what to do if you are locked out.

Doing the work

Task cards: what they tell you before you acceptEvery task arrives as a card. How to read one, and when you can decline it.
Working offlineHow long you can work without a connection, and what happens when it comes back.

Pay

Your earnings viewWhat the Earnings tab shows, when you are paid, and why a figure might change during the week.

Rungwell at Home

Focus Assurance: questions and answersWhat Focus Assurance does, what it records, and how it helps you and our clients.
Rungwell at Home laptops and dataLooking after your Rungwell laptop, your data bundle, power cuts, and what to do if something breaks.

Wellbeing

Taking wellbeing time and stepping awayHow much wellbeing time you have, how to take it, and how to step away from a project.
Reporting distressing contentWhat to do if you see something that should not be in your queue, or that you need help with.